Delivery Information

Order Information

Please note that due to variations between computer viewing screens, print media and printer inks, final products will not always be identical in color to the supplied digital image.

  • Solutions D’affaires Technologiques Exatech Inc. shall have the right to refuse or cancel any orders placed for products listed at an incorrect price, or containing any other incorrect information or typographical errors.
  • Solutions D’affaires Technologiques Exatech Inc. shall have the right to refuse or cancel any such order whether or not the order has been confirmed.
  • The information on this Website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Such corrections to errors, inaccuracies or omissions may relate to product description, pricing and availability.
  • Your credit card or PayPal account will only be charged the amount shown at check out. The charge will be shown as Solutions D’affaires Technologiques Exatech Inc. on your credit card statement or PayPal account.
  • Any price quotations given are approximations only and not guaranteed. Solutions D’affaires Technologiques Exatech Inc. reserves the right to update or change any pricing without notification, between the time of your quote and the placement of your order.

Order Processing

  • Within 48 hours of placing your order, you will receive an email confirmation outlining your order and payment. It is important that you review this confirmation; if there are any errors, please visit our contact us page, or reply to the confirmation email. If no confirmation email is received, the order was not received by our server. In such instances, please contact us about the status of your order.
  • We will begin to process an order once this confirmation is sent, whether or not the customer contacts us.
  • Once a confirmation has been received, any cancellations or changes on the part of the customer may result in non-refundable charges for services already rendered.

Coupons, Promotions and Discount Codes

Many of the coupons and promotion or discount codes we offer are for use as Point of Sale savings only. If the code is not entered into the “coupon code” box during checkout, it cannot be honored after the order is placed.

Order shipment

Your order will be shipped as soon as production is finished and payment is received

  • We ship your order by UPS, FedEx, or Canada Post, where applicable. A tracking link will be provided so you can track your order throughout the shipping process
  • All items are carefully packaged to prevent damage during transit.
  • In addition, we reserve the right, upon providing notice to the customer, to increase the price to cover changes in exchange rates and shipping surcharge applies to remote areas.
  • Additional shipping charges may apply to large or oversize items.
  • Occasionally, delays and other errors may occur between shipment of your order and receipt. These issues are not the responsibility of Solutions D’affaires Technologiques Exatech Inc. We will do everything in our power to assist and correct the problem, but ultimately the responsibility lies with the shipping company and must be taken up with them. A late or damaged delivery that results in customer being unable to receive the order, or give an ordered item as a gift, is the responsibility of the customer. Please place time-sensitive orders are early as possible – particularly during holiday seasons – to avoid any shipping problems.
  • Once the confirmation email has been sent, we cannot guarantee that any changes made to the shipping address will be applied in time. We will try to accommodate these changes but are not responsible for mis shipped items due to such customer requests.

Want to ship somewhere else in the world?

We’ll get you a personalized, competitive quote from our international freight forwarder. Please note: once the freight forwarder receives your products you assume full liability of the shipment.